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Terms & Conditions

Terms & Conditions


All orders that are accepted and goods supplied are subject to the following express terms and conditions of  PACIFIC SYSTEM & SERVICE ADD. 210, ASAWA CHAMBER, SAPNA SANGEETA ROAD, INDORE -452001 These terms may change without notice to you in relation to future sales.


2. Description and price

The description & prices of the goods you order will be shown clearly at the time you place your order. The goods are subject to availability and price changes. If the goods you have ordered are not available or have encountered a change in price, we will inform you as soon as possible and allow you to decide if you wish to proceed or cancel the order. If you cancel and payment has been made we will refund you in full.

Goods are not supplied on a trial basis. Customers are responsible for verifying the suitability and compatibility of equipment and applications before purchasing them.

3. Delivery and shortages

If there is a change in the agreed delivery date then the buyer has the right to cancel the order and receive a full refund of the amount paid.

If the delivery has been attempted on the agreed date but the buyer is not available to take delivery of the goods then an additional delivery charge may be applicable if the delivery is to be rescheduled.

Delivery dates and times are given in good faith but shall not account for any contractual obligation to deliver at the times stated. Pacific System & Service will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.

Upon taking delivery of the goods the customer should examine the goods and sign the delivery note. If there is a shortage in the goods received, details should be written on the delivery note. Furthermore for any goods received damaged or otherwise, in a state of physical impairment, we must be contacted immediately or within 1 day of such delivery. We will not accept any liability for damaged goods thereafter as couriers will not authorize such requests after the 1 days.

If you have not received delivery within 5-7 days of placing you order, please call us on 9425317980,9425317990  between 11:30am and 6:00pm, (Mon-Fri, excluding bank holidays).

If you do not contact us within 10 days of placing the order, it may be too late for us to help you as couriers only allow 7 days for any delivery disputes.

4. Warranty & Returns

The company supplies goods with the benefit of a 12-month manufacturer warranty unless stated otherwise in the item description. Warranty support may involve dealing directly with the manufacturer where possible.

If the goods supplied develop a defect while under warranty or you have a complaint you should notify us in writing or  e-mail All Returns will need to be authorized by members of our Service team (otherwise they may be subject to rejection).

Software items will not be accepted for a return unless the goods are faulty, or misdescribed, the shrink-wrap or copy right seal is intact. Items returned as faulty but found to have no fault (tested by the manufacturer) may incur a testing charge, the value of which will be based on the cost to the Company without profit.

Proof of dispatch must be retained until the Company acknowledges safe receipt.

All packaging material should be retained until the goods are fully tested and functional. Returned goods should be  within their original packaging.

5. Faulty products

Dead On Arrival Products (DOA – Up to 7Days)

If you feel your item is faulty on arrival, we would advise contacting our technical support on 9425317980,9425317990 between 11:30am and 6:00pm, (Mon-Fri, excluding bank holidays) to troubleshoot and fix any technical issues before organizing a return as most of the technical issues are resolved this way.

Goods returned with no fault found are subject to a restocking/handling charge, thus by contacting or technical support, we can avoid it by confirming the fault and obtaining the return to vendor authorization or DOA code.

Item not as described In the rare event your item is not as described, please send us an email at  with the details and we will organize a free return and a replacement for you.

 6. Data protection

We will take all reasonable precautions to keep the details of your order secure but unless the company is negligent, we will not be liable for unauthorized access to information supplied by you.


Terms and Conditions are subject to change without notice.