Delivery & RETURNS
pacificindore.com (Pacific System & Service) only deals with genuine first-party products. All the products purchased from us comes either directly from the respective brand or from a brand-verified vendor
There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same
1.0 What if I received a product with a manufacturing defect?
If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email at email@example.com We will not be in a position to accept any Liability for Damaged goods if reported after 2 days of delivery, simply because couriers will not entertain such requests.
2.1 Dead On Arrival products (DOA – Up to 7 Days)
If you feel your item is faulty on arrival, we would advise contacting brand technical support to troubleshoot and fix any technical issues before organizing a return, as most of the technical issues are resolved this way. This is because at times, instruction manuals are poorly written or an item is slightly complicated to use, therefore are deemed faulty by the customers incorrectly.
Goods returned with no fault found are subject to a restocking/handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorization or DOA code.
2.2 Item not as described
In the rare event that your item is not as described, please send us an email at firstname.lastname@example.org with the details and we will organize a free return and a replacement for you.
2.3 Faulty products beyond 7 days
If your item develops a fault after a 7-days DOA period, please contact the brand to have it fixed under Warranty as listed under the Warranty section below.
All our products come with a standard one-year warranty from the respective brand unless otherwise specified on the product page (unless stated otherwise in case of refurbished items for which please refer to details on the item page
If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, or normal wear & tear and it is still within the warranty period covered by the brand, please simply contact brand Warranty support.
Should you require assistance, you can email us at email@example.com or call us (Monday to Friday, 9:00am to 5:30pm, excluding bank holidays) and we can guide you through the process.
4.0 Returns processing time
Once we receive your item back at our premises, it may take from up to 5 working days to process the return. This could be bit longer during the peak times.
Please call us on 9425317980,9425317990 or email us at firstname.lastname@example.org should you have any questions pertaining your return.
To cater the needs of all customers, we offer the following delivery options at checkout so you can choose one which best suits your requirements.
5.1 Delivery Options
5-7 Working Day Delivery In India
(If order is placed and payment is cleared before 2pm (Mon-Sat)
Within 2-3 Working Days (Metro Cities Of India Only)
5.2 Delivery Windows
All orders should be delivered in the expected delivery window as specified on the delivery option when selecting during the checkout process.
While we endeavor to deliver the order within the selected delivery window, if the order is delivered outside the expected delivery window, provided the delivery address and contact details were correct, we will issue a full refund on the delivery charges.
If the delivery address is incomplete/incorrect, or failed delivery attempt is, we may not be able to refund the delivery charges.
5.3 Order status
The order has been sent to our warehouse for fulfillment. Your order will be dispatched within 1 – 2 working days.
The order has been dispatched. The delivery tracking number is provided in the Order Tracking email, where you can obtain up-to-date information on the consignment of the courier website.
If you have not received delivery within 5 days of placing your order, please contact us on 9425317980,9425317990 (Mon-Fri, 9:00am – 5:30pm, excluding bank holidays)
If you do not contact us within 10 days of placing your order, it may be too late for us to help you as couriers usually allow 7 days for any delivery disputes.
The products would be shipped via trusted national providers like FedEx, Bluedart, Delhivery etc. So, any mishandling or physical damage during transit is highly unlikely. However, in such a rare incident, we will need to take up the case with the delivery partner.
Our Team @ 9425317980,9425317990 between 10 AM to 6 PM- Monday to Saturday or send an email to email@example.com with your order number
Cancellation requests have to be made in the first 12 hours of placing an order. If we have not communicated the order with the associated brand/vendor, we would initiate a refund immediately. The refund amount should be credited to your source of the payment in the next 2 business days.
If the order is already communicated with the brand/verified vendor, it would be difficult for us to do a cancellation. Please note that the product cancellation would be based only on the discretion of Pacific System sales’ team.
If have any model out of stock or damaged condition in our hub we are refund same amount in your account.
I still have Questions, What to do?
Our Team @ 9425317980,9425317990 between 10 AM to 6 PM- Monday to Saturday or send an email to firstname.lastname@example.org with your order number